FAQs/ Policies

FAQs

Thanks for visiting! Still can’t find what you are looking for? Maybe these Frequently Asked Questions about the property will help!

Check out the full Park Policies here

 

 

 

Are you pet friendly?

---We love that you travel with your fur babies and they are welcome at our Resort! --- We DO NOT allow pet fences, crates, kennels, or enclosed structures outside of the RV.---Pets may NOT be left unattended at any time and must be leashed when outside of your RV for safety reasons.  - - -A $25+ clean-up fee will be applied to your account if you fail to clean up after your pet. - - - We also ask that there is no washing or drying of pet bedding in our laundry facilities. 4 pets per site maximum. - - - The resort is not responsible for, and will hold accountable pet owners for, any injury or damage caused by pets.  In addition, the owner of the pet that causes injury or damage to others is expected to resolve the issue directly with the injured party.  

What is your cancellation policy?

Cancellation Policy:  RV Cancellations: - - -  $25/rv will be charged for all lodging and RV cancellations made outside of 7 days prior to arrival - - - Cancellations/no shows made within 7 days of stay will forfeit entire payment, no exceptions (please see trip insurance note)- - - Change Policy: No charges are applied for changes to reservations outside of the site specific 7 day cancellation policy - - - -Trip Insurance: We strongly recommend for people to buy trip insurance for their vacation. Our season is very short and most people make reservations well in advance to visit us. We are in a remote area with very little “walk in” traffic. Because of this, once reservations are inside our cancellation policy, they are non-refundable regardless of circumstance (for example: undesirable weather, travel/road conditions, illness, health-related issues, COVID-19, family emergency, etc.)

Is there free Wi-Fi on property?

Yes. We offer free Wi-Fi for all guests throughout the entire park.

Site number assignments

We cannot guarantee specific site numbers. Though we will do our best to accommodate your requests, sites will be assigned automatically and is subject to change at any time prior to arrival.

What if I need to arrive late or leave early?

We understand your plans may change, but we cannot refund for early checkout or late arrivals.

Where do I find trip insurance?

We are very firm on our cancellation policy (Cancellations/no shows made within 7 days of stay will forfeit entire payment, no exceptions) therefore we highly recommend trip insurance. There are lots of great options out there and some credit card providers offer it as well, but here are a few options. We are not affiliated with these companies in anyway. Allianz Travel and AXA Travel Insurance 

What will I see on my credit card charge?

Your charge will show up as "FSP*Jackson hole Outdoor"

Do you allow ATV’s?

We sit between 2 National Forests so there are some awesome ATV trails that you can get to. You are allowed to drive the ATV in and out of our park but must obey the 5mph speed limit within the park.

Our Check in Philosophy

We are as excited as you about your upcoming stay! Our goal is to make sure that the park and your site are clean and pristine. We also want to meet you and show you the lay of the land! To make sure that everything goes smoothly we have a set check-in time of 2:00pm. If your site is ready we may be able to check you in earlier, but please call ahead and plan your trip accordingly. Check out is 10am

How many people can we have at our site?

4 people are included in the price but up to 6 can stay at each site. We charge $8/person per night over 4 people

How far are you from Grand Teton National Park?

To Moose, where the GTNP headquarters are located, we are located approximately 49 miles, or a roughly an hour's drive.

How far is the campground from the town of Jackson?

To Jackson's historic Town Square, we are 36 miles or ~45 minute drive.

How far are you from Yellowstone National Park?

To the South Entrance, we are approximately 92 miles, or a ~2 hour drive.

How do we make rafting reservations?

Simply give us a call directly, or reach out to our sister company, Dave Hansen Whitewater.

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How much is your sales tax?

6% sales tax plus a 5% lodging tax.

What amenities do you have?

While our park is under construction temporary Lodge Office. We just finished our laundry facility and fenced in dog park. Our playground was just installed!  We have a permanent bath house with an ADA accessible bathroom and shower. Stay tuned as other amenities become available!

Do the sites have grills and picnic tables?

Every RV site has a dining set and fire ring. Our deluxe Back-in's come with a grill.

Do you have a swimming pool or hot tub?

No, but we are very close proximity to the Palisades Reservoir, which is approximately 1 mile away!

Do you have cable?

Unfortunately, we do not.

Do we need to make reservations in advance?

Advanced reservations are highly recommended.

Where are you located?

Alpine Valley RV resort is located just a 1/4 mile from the Palisades Reservoir, on the corner of Highway 89 and Highway 26 in downtown, Alpine, Wyoming.

Do you allow drones?

In the interest of the health, welfare and safety for our guests, employees, and property,Alpine Valley Resort strictly prohibits the unauthorized use of drones and all other remote-controlled aircraft on its property. This prohibition includes but is not limited to, Aircraft launched off-site that travels anywhere on or above Resort property. Written application may be made to the Resort Management requesting an exception to this prohibition.